Kindness and courtesy are at the root of a positive customer service experience - Shep Hyken
Some of my competencies include:
- Establishing customer support best practices
- Hiring and training team members
- Analyzing metrics
- Defuse situations
- 100% empathy
Why is this such a vital aspect of every successful company?
It is my opinion that customer support shouldn't be a department or a role; it should be the entire company. Users drive the growth of an app which drives the growth of your company. Without users, an MVP is little more than a hobby. From bootstrapped startups all the way to Fortune 100 enterprise behemoths, customers are what keeps everyone employed. Period.
