Think past the immediate need to what happens next - Nick Mehta
Some of my competencies include:
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- Are customers equipped with the tools they need to succeed?
- Webinars and demos
- Empathy and perspective are vital
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- Specialized and custom training
- Ensuring customers are aware of the training resources available to them
- Access to the right tools at the right time
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- Gather feedback on the product itself and the overall experience of using it
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- Review the knowledge base
- Review training tutorials
- Update both regularly
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- The customer needs to be hear, so we are their voice inside the company
- Mediate between the customers' expectations and the company's vision
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- Develop and maintain ongoing relationships
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- Identifying opportunities for customers to take advantage of upgrades or additional services
- Live at the intersection of customers' demands and additional product value
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- Handling complaints effectively, efficiently, and like a pro
- Listening and advocating for the best possible resolution
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- Ensure customers are happy and delighted
- Follow up to get feedback
- Minimize future churn
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- Keep customers in the loop on any changes or news
- Create status updates for feature requests
